Have other questions? We'll be happy to answer them by phone. : )
Just call us at (615) 390-4064
When is the ordering deadline?
Our soft cutoff at 8:00pm on Wednesday night. Since we like to sleep at night when we get a chance, there is a 12hr grace period till 8:00am Thursday morning, that’s our hard cutoff. Then we get our numbers in, scale our recipes, build our production plan and then start prep funnel which rolls fast. If you miss the hard deadline, you can always reach out and see if we can get your order in. It’s a good idea to lead with what you would like to order in your first communication so we don’t have any delays that reduce the odds.
How do I receive my meals?
Besides home deliveries on Sunday for 9.95 (in our delivery areas only), we have over 40 pickup refrigerators at Crossfit gyms in Middle Tennessee where you can pickup your meals for free! We’ve been working with the Crossfit gym owners for well over a decade and all of the gym communities are warm and welcoming and you don’t have to be a member to pickup your PaleoWorks Meals. Pickups at the gyms will be during Class times only (Crossfit boxes are not open all day long like, say, a Gold’s or the Y). There is a link to the gym schedule available when you select your gym pickup so you can plan your pickup time. Meals are in a commercial refrigerator, so they are safe till you pick them up. If you don’t make it on Monday, you can pickup any other day during class times.
While our delivery day is Sunday, we do have a route through Franklin down to Spring Hill that runs on Saturday afternoon/evening due to the volume of our Franklin route. If you are having your meals delivered to your residence, our drivers will send a text with an expected delivery window so you know when your meals will arrive. Then they will text when they leave your meals on your porch or in your designated area. We deliver your meals in paper grocery bags and they will not be in a cold bag. So if someone will not be there to receive the meals please leave a cooler out for the driver to place your meals in
What days are my meals delivered?
We deliver meals to residences on Sunday, businesses on Monday.
What about the pickup locations?
Free gym pickups are available starting first class on Monday morning and available for pickup any time they are open during the week. Our commercial refrigerators are in Crossfit gyms, and they may be closed in between class times. Make sure to check their schedule at the link provided on your receipt. We’ve been working with our Crossfit gym owners for over 15 years! Nobody is more interested in helping to spread the health as they are. They are warm and welcoming to our pickup customers, whether you are a member or not. Just be mindful of the class when you go in and don’t show up in the middle of a Yoga class out of respect for the setting!.
How do I heat my meals?
For most microwaves, meals will reheat in 2-3 minutes. If you are heating in the container, we recommend cracking the lid open and setting askew on top of the meal to prevent pressure buildup and to keep contents from splattering the sides of your microwave!
We recommend heating for 90 seconds, checking items for temp, stirring anything that can be stirred and placing back in 30 seconds at a time until the meal reaches a temperature of 165°.
If you are an oven person, congrats on having that kind of time! We admire how seriously you take your health (really, not sarcasm). You already know what to do, enjoy your meal!
What is the date on the label?
The date on the container label is the Monday of the week of delivery to allow you to make sure you are eating meals from the current week.
How long do the meals last?
We build a menu to last thru the week after delivery. We always advise to take a look at the meals as though you had just prepped them and decide which meals you would eat towards the first of the week
Are your meals delivered fresh or frozen?
We deliver fresh!
Can I freeze the meals?
Yes, meal containers are freezer-safe. However, we don’t design the menu for freezing, so some of the sides will suffer from freezing and thawing, proteins will do fine. If you know you will need to freeze some meals we recommend choosing meals with durable sides like sweet potatoes, any mashes, harder veg like broccoli, etc. Soups freeze great, chicken salad… not so much!
We do not recommend freezing for long periods as the containers are not airtight and the meals will eventually freezer burn.